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Shipping Policy
All products on this Store of CouponRocks.in are chargeable for Delivery. The products get dispatched within 1-2 business days (Monday to Friday).
Refund Policy
Every product we sell will be as described and will be free from defects. If you received a different or defective item, we will issue you a full refund or provide a replacement.
Cancellation / Return / Exchange Policy
Return/Refund/Exchange/Cancelling order placed at this website will be limited according to the following terms-
Return Policy
CouponRocks allows returns of the product with full refund of the paid amount as per the following policy*
The products Which are marked as “Non-Returnable” are not accepted for any kind of refund/return/replacement. The products will only be accepted if they are received damaged or Wrong with valid proof as described below.
Only wrongly-shipped/delivered products will be accepted for returns and full refunds.
The customer needs to raise a return case through the return option within 2 working day from the date of delivery by selecting the ‘Received Wrong Item’ option in the reason for return.
Only those products will be eligible for return which are received by us within 10 working days after we agree to return.
Customer will require to provide proper evidence of wrongly delivered products and CouponRocks retains the rights to examine whether the products for return or not
CouponRocks Advise you that while unpacking your product kindly record a short video of unpacking your product as it will be used as evidence of product damage or a wrong product. For wrong products and damaged products only video Evidence (unpacking video) is valid, no other evidence will be acceptable.
In case of a Fake product, it is advised to unpack your product with videography as proof which can be used to make sure that the seller/courier personnel has sent a fake product so that we can take strict actions and we can start the refund process of your amount/product. In such a case (Fraud case) Only video evidence will be valid. So it is strictly Advised to shoot a video while unpacking your products and send it to us in case of fraud. We are strictly following checkpoints to minimize such cases but somehow if some case arises like this then only Video Evidence will be validated.
If eligible, the customer may request a complete refund or reship the ordered product which will subject to the stock availability at that time.
CouponRocks will bear the shipping charges for the eligible returned/reshipped products. If the product’s stock is unavailable then a request for the full refund will be initiated and the same shall be informed to the customer through registered email.
Exchange Policy
CouponRocks allows an exchange of the delivered products as per the following policy*
Only defective/damaged products will be accepted for exchange/refunds.
The customer needs to raise a return case through the refund option within 2 working days from the date of delivery by selecting the ‘Dead On Arrival/Faulty’ option in the reason for return.
Only those products will be eligible for exchange which are received by us within 10 working days after we agree to exchange.
Customers will require to provide proper evidence of delivering defective/ damaged products and CouponRocks retains the rights to examine whether the products are eligible for exchange or not.
If eligible, CouponRocks will reship the same product to the same address customer, no refund will be issued in this case. In this case, CouponRocks will bear all shipping charges.
In case of unavailability of the ordered products, the customer may either request other available products of the same value or a full refund.
In case the returned products are not defective/damaged or not eligible for exchange then the customer will be informed about the same and the same product will be reshipped to the shipping address of the order. The customer will have to bear all the shipping charges in this case.
Cancelling Order Policy
CouponRocks allows canceling an order before dispatching products as per the following policy*
In the event an order is successfully placed and the customer wishes to cancel, a cancel request should be initiated by sending an email to orders@couponrocks.in within time as per the following schedule-
Order placed time slot
Order cancel request timeslot
Remarks
06:01-12:00 (6am to 12noon)
06:01-14:00 (6am to 2pm)
12:01-16:00 (12noon to 4pm)
12:01-18:00 (12noon to 6pm)
16:01-20:00 (4pm to 8pm)
14:01-22:00 (2pm to 10pm)
20:01-06:00 (8pm to 6am)
20:01-08:00 (8pm to 8am)
Order canceling requests will be accepted only if the product has not been dispatched until receiving canceling email requests.
*The customer should use only orders@couponrocks.in email id for communication related to Return/Refund/Exchange/Cancelling orders. FashionDuniya will not be responsible for any loss due to coupon/gift voucher used in order, such amount will not be compensated in case of full refund made.
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