Delivery Information
CouponRocks.in is an online shopping/E-commerce platform to serve nationally within India. Currently, we are not delivering products outside India.
What are the shipping/delivery cost?
Free Delivery: on orders value of Rs. 1000 or more (In a single order).
Flat Delivery Fee of Rs. 50/- for orders less than Rs. 1000/-
Additional Low Order Fee of Rs20/- for order value less than 200/-
Note: This policy can change/update anytime without any prior notice. We incur relatively higher shipping costs on few items and charge nominal shipping fee which helps us offset logistics costs.
How can I check the delivery status of my order?
When your order is despatched, you shall receive an email and SMS with the courier details. You may go to the links provided in the emails to track the courier status by entering your courier. Or, you may use the following links to track your shipment: Click for online tracking.
What is the estimated delivery time?
We generally procure and ship the items within 1-5 working days however delivery might take 1-15 days depending on the delivery location and courier’s service in that area. More customized delivery time based on the delivery location pin code will be available later for customers to estimate delivery time while placing the order. Working days exclude public holidays and Sundays.
If you have shopped multiple products in a single transaction, we will send it to you in one single shipment. (In case of a single shipment, the delivery date would be on the date when all the products are ready to ship in some cases delivery can be in partial mode). At the time of delivery, if you are not available to receive the parcel, the courier company would leave a note for you to call them and arrange for re-delivery or you can pick it up from their location. We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.
Are there any hidden costs (sales tax, octroi, etc)?
There are no hidden charges when you make a purchase with us. The prices listed for all the items are final and all-inclusive. The price you pay on the checkout page is including GST.
Why does the estimated delivery time vary?
Delivery times are influenced by product availability, geographic location of the customers as well as vendors/brands/manufacturers, etc.
Do you deliver outside India?
At present, we only deliver to cities and towns in India. You can place the order from anywhere in the world, with delivery address in India. However, you may contact us with your query and we will let you know if we can serve you.
What should I do if my order does not arrive?
In case your order is not shipped within the above stipulated time, please contact at contact@couponrocks.in within 30 days of non-delivery and we shall be glad to assist you.
What if there is no one at home when the order arrives?
In such a case, the courier will leave a note requesting a call back at a given number, where you should intimate your exact time of availability for delivery.
What if the package is opened or looks to be tampered with upon delivery?
Please do not accept the package and contact us so that we assist you with further instructions. Please refer to our Cancellation & Returns Policy for more details.
Are the products under Warranty?
All of our products come with the standard manufacturer’s warranty. Please refer to our Cancellation & Returns Policy for more details.
